Systems Support Technician

Victoria, BC (YYJ) - Full Time

Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


local airport including incident resolution, root cause analysis, hardware replacement, hardware repair, software troubleshooting, software updates, core room servers, firmware updates, paper stock replacement, and preventative maintenance on all airport owned equipment. Interacting with the Airport Authority and airline agents on a daily basis to offer and provide technical deskside IT support. This is a full-time, salaried position with company benefits. The Airport Systems Support Technician will work a 40 hrs work week by way of rotational shifts which cover the airport operation 17/7/365.


3+ years IT service delivery experience with a proven track record of:
  • Successful customer contract compliance, meeting SLA’s
  • Working experience with a Windows server environment
  • Working experience with PC components including desktops, printers, scanners, monitors, switches, and servers
  • Experience with Level 1 network troubleshooting techniques
  • Strong problem resolution skill-set
  • Experience of all above within site-based customer service environment
  • Friendly and customer service-oriented approach
Certifications that are advantageous: A+, N+, Server+, Microsoft.


  • Ability to stand / walk unaided for a 10-hour shift.
  • Ability to lift 50 pounds.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply to:
with CV/resume and cover letter

14th June 2019

1640 Electra Blvd, Sidney, BC, V8L 5V4, CA

Employment type:
Full time

IT Services

Hiring organization: